Terms of Service

Պայմաններ և դրույթներ

Welcome to Queen Cake (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website https://queencake.am (the “Website”) and the purchase of products from our online shop.
The Armenian font used on this website is authored by Syuzi Hakobyan

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not violate applicable laws or regulations. You must not:

  • Use the Website for fraudulent or harmful activities

  • Attempt to gain unauthorized access to our systems

  • Interfere with the security or functionality of the Website

We reserve the right to restrict or terminate access if these Terms are violated.

2. Products and Orders

a) Product Information

We make every effort to display accurate product descriptions, prices, and images. However, slight variations may occur, especially for handmade bakery products.

b) Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel an order for any reason, including product availability, pricing errors, or suspected fraud.

c) Custom & Made-to-Order Products

Most of our products are freshly prepared and made to order. For this reason, custom and made-to-order cakes are non-refundable once preparation has begun.

3. Pricing and Payments

  • All prices are displayed in [AMD / currency] unless stated otherwise

  • Prices may change without prior notice

  • Payments must be completed at checkout using available payment methods

  • We are not responsible for delays caused by payment service providers

4. Delivery and Pickup

a) Delivery

Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances. Queen Cake is not responsible for delays beyond our control.

b) Accurate Information

You are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect or incomplete information.

c) Order Pickup

If pickup is selected, orders must be collected at the agreed time.

5. Cancellations and Refunds

  • Order cancellations must be requested as soon as possible

  • Refund eligibility depends on order status and product type

  • Perishable goods and custom cakes are generally non-refundable

  • Approved refunds will be processed to the original payment method

6. Allergens and Food Safety

Our products may contain or come into contact with allergens such as:

  • Nuts

  • Dairy

  • Eggs

  • Gluten

While we take precautions, we cannot guarantee an allergen-free environment. Customers are responsible for informing us of allergies before placing an order.

7. Intellectual Property

All content on the Website, including text, images, logos, and designs, is the property of Queen Cake and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Queen Cake shall not be liable for:

  • Indirect or consequential damages

  • Losses resulting from Website downtime

  • Issues arising from improper storage or handling of products after delivery

Our total liability shall not exceed the amount paid for the order.

9. Third-Party Services

We may use third-party services for payments, delivery, or analytics. We are not responsible for the actions or policies of these third parties.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Armenia, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective once posted on the Website.

13. Contact Information

For questions regarding these Terms, please contact us:

Queen Cake
Website: https://queencake.am
Email: info@queencake.am
Phone: +374 10 547912

Terms of Service

Պայմաններ և դրույթներ

Welcome to Queen Cake (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website https://queencake.am (the “Website”) and the purchase of products from our online shop.
The Armenian font used on this website is authored by Syuzi Hakobyan

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not violate applicable laws or regulations. You must not:

  • Use the Website for fraudulent or harmful activities

  • Attempt to gain unauthorized access to our systems

  • Interfere with the security or functionality of the Website

We reserve the right to restrict or terminate access if these Terms are violated.

2. Products and Orders

a) Product Information

We make every effort to display accurate product descriptions, prices, and images. However, slight variations may occur, especially for handmade bakery products.

b) Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel an order for any reason, including product availability, pricing errors, or suspected fraud.

c) Custom & Made-to-Order Products

Most of our products are freshly prepared and made to order. For this reason, custom and made-to-order cakes are non-refundable once preparation has begun.

3. Pricing and Payments

  • All prices are displayed in [AMD / currency] unless stated otherwise

  • Prices may change without prior notice

  • Payments must be completed at checkout using available payment methods

  • We are not responsible for delays caused by payment service providers

4. Delivery and Pickup

a) Delivery

Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances. Queen Cake is not responsible for delays beyond our control.

b) Accurate Information

You are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect or incomplete information.

c) Order Pickup

If pickup is selected, orders must be collected at the agreed time.

5. Cancellations and Refunds

  • Order cancellations must be requested as soon as possible

  • Refund eligibility depends on order status and product type

  • Perishable goods and custom cakes are generally non-refundable

  • Approved refunds will be processed to the original payment method

6. Allergens and Food Safety

Our products may contain or come into contact with allergens such as:

  • Nuts

  • Dairy

  • Eggs

  • Gluten

While we take precautions, we cannot guarantee an allergen-free environment. Customers are responsible for informing us of allergies before placing an order.

7. Intellectual Property

All content on the Website, including text, images, logos, and designs, is the property of Queen Cake and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Queen Cake shall not be liable for:

  • Indirect or consequential damages

  • Losses resulting from Website downtime

  • Issues arising from improper storage or handling of products after delivery

Our total liability shall not exceed the amount paid for the order.

9. Third-Party Services

We may use third-party services for payments, delivery, or analytics. We are not responsible for the actions or policies of these third parties.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Armenia, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective once posted on the Website.

13. Contact Information

For questions regarding these Terms, please contact us:

Queen Cake
Website: https://queencake.am
Email: info@queencake.am
Phone: +374 10 547912

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