Most of our products are freshly prepared, perishable, and made to order.
For this reason:
Custom cakes and made-to-order items are non-refundable once preparation has started
Orders that have been prepared or dispatched are not eligible for refunds
Cancellation requests must be submitted as soon as possible after placing an order
Orders may be cancelled only before preparation has begun
Once preparation starts, cancellations and refunds are not possible
If your cancellation request is approved, a refund will be processed to the original payment method.
If you receive:
The wrong product
A damaged item
An item that does not match your confirmed order
Please contact us within 24 hours of delivery or pickup with:
Your order number
A clear photo of the issue
We will review the case and may offer:
A replacement
Store credit
A partial or full refund (at our discretion)
Refunds or replacements may be considered if:
The order was not delivered due to our error
The product arrived in an unusable condition
Refunds will not be issued if:
Delivery failed due to incorrect or incomplete customer information
The recipient was unavailable at the delivery address
Delays were caused by circumstances beyond our control (traffic, weather, force majeure)
Customers are responsible for informing us of any allergies or dietary requirements before placing an order.
Refunds will not be issued for allergy-related issues if no prior notice was provided. While we take precautions, we cannot guarantee an allergen-free environment.
Approved refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
Shipping or delivery fees are non-refundable unless the issue was caused by us
In some cases, we may offer store credit instead of a refund. Store credit:
Is non-transferable
Has no cash value
May have an expiration date
Refunds will not be provided for:
Change of mind after preparation has begun
Minor design or decoration variations
Taste preferences
Orders placed with incorrect details by the customer
For refund or cancellation requests, please contact us:
Queen Cake
Website: https://queencake.am
Email: info@queencake.am
Phone: +374 10 547912
Most of our products are freshly prepared, perishable, and made to order.
For this reason:
Custom cakes and made-to-order items are non-refundable once preparation has started
Orders that have been prepared or dispatched are not eligible for refunds
Cancellation requests must be submitted as soon as possible after placing an order
Orders may be cancelled only before preparation has begun
Once preparation starts, cancellations and refunds are not possible
If your cancellation request is approved, a refund will be processed to the original payment method.
If you receive:
The wrong product
A damaged item
An item that does not match your confirmed order
Please contact us within 24 hours of delivery or pickup with:
Your order number
A clear photo of the issue
We will review the case and may offer:
A replacement
Store credit
A partial or full refund (at our discretion)
Refunds or replacements may be considered if:
The order was not delivered due to our error
The product arrived in an unusable condition
Refunds will not be issued if:
Delivery failed due to incorrect or incomplete customer information
The recipient was unavailable at the delivery address
Delays were caused by circumstances beyond our control (traffic, weather, force majeure)
Customers are responsible for informing us of any allergies or dietary requirements before placing an order.
Refunds will not be issued for allergy-related issues if no prior notice was provided. While we take precautions, we cannot guarantee an allergen-free environment.
Approved refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
Shipping or delivery fees are non-refundable unless the issue was caused by us
In some cases, we may offer store credit instead of a refund. Store credit:
Is non-transferable
Has no cash value
May have an expiration date
Refunds will not be provided for:
Change of mind after preparation has begun
Minor design or decoration variations
Taste preferences
Orders placed with incorrect details by the customer
For refund or cancellation requests, please contact us:
Queen Cake
Website: https://queencake.am
Email: info@queencake.am
Phone: +374 10 547912
